Privacy Policy

Thank you for visiting the STIHL Website. All the legal details of our Website are shown below.

STIHL is the name for exemplary quality and personal service. So we look forward to your questions, hints and suggestions for improving our Website.

Your STIHL Online Team

  • Terms & Conditions
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    Christmas 2023 Promotions T&Cs

    $20 off BGA 45
    Promotion valid from 15.11.23 to 24.12.23. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    $50 off GTA 26
    Promotion valid from 15.11.23 to 24.12.23. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    $30 off HSA 26
    Promotion valid from 15.11.23 to 24.12.23. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    20% off GTA 26 Holster 
    Promotion valid from 15.11.23 to 24.12.23. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    FREE Toy Blower with BGA 60 Kit, BGA 60 Skin, BGA 57 Kit, BGA 57 Skin 
    Promotion valid from 15.11.23 to 24.12.23. At participating STIHL dealers, in-store only, while stocks last. Selected products may vary by dealer. Purchase any of these models BGA 60 Kit, BGA 60 Skin, BGA 57 Kit, BGA 57 Skin to receive a free toy blower (0420 460 0016). Cannot be used with any other offer. This offer may only be used once per customer and only one free product will be provided per purchase.

    FREE Toy Chainsaw with MSA 160 C-B, MSA 200 C-B, MSA 220 C-B(14”), MSA 220 C-B (16”), MSA 300 C-O (all variations)
    Promotion valid from 15.11.23 to 24.12.23. At participating STIHL dealers, in-store only, while stocks last. Selected products may vary by dealer. Purchase any of these models MSA 160 C-B, MSA 200 C-B, MSA 220 C-B (14”), MSA 220 C-B (16”), MSA 300 C-O (all variations) to receive a free toy chainsaw (0421 600 0053). Cannot be used with any other offer. This offer may only be used once per customer and only one free product will be provided per purchase.

    Dollars OFF AK Bundle 1 (ready-to-go)
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. Selected products may vary by dealer. Purchase 1 x BGA 57 Kit, 1 x FSA 57 Skin, 1 x HSA 50 Skin for $999.00 RRP. Cannot be used with any other offer. This offer may only be used once per customer.

    Dollars OFF AK Bundle 2 (all-rounder)
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. Selected eligible products may vary by dealer. Purchase 1 x BGA 57 Kit, 1 x RMA 460 Skin, 1 x FSA 57 Skin for $1,149.00 RRP. Cannot be used with any other offer. This offer may only be used once per customer.

    Dollars OFF AK Bundle 3 (latest & greatest)
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. Selected products may vary by dealer. Purchase BGA 60 Kit, FSA 60 R Skin, HSA 60 Skin for $1,299.00 RRP. Cannot be used with any other offer. This offer may only be used once per customer.

    $50 off BG 56
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    $50 off BG 86
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    $50 off BG 86 CE
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    FREE CF3 35m line with FS 91, FS 91 R, FS 94 C-E, FS 94 RC-E
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. Selected products may vary by dealer. Purchase any of these models FS 91, FS 91 R, FS 94 C-E, FS 94 RC-E to receive a free CF3 35m line (0000 930 4300). Cannot be used with any other offer. This offer may only be used once per customer and only one free product will be provided per purchase. 

    $50 off MS 170
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    $50 off MS 180
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    FREE RA 90 Patio Cleaner with RE 90, RE 90 Plus, RE 95 Plus, RE 110, RE 110 Plus, RE 120 Plus, RE 125 X, RE 130 Plus, RE 170 PLUS
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. Selected products may vary by dealer. Purchase any of these models RE 90, RE 90 Plus, RE 95 Plus, RE 110, RE 110 Plus, RE 120 Plus, RE 125 X, RE 130 Plus, RE 170 Plus to receive a free patio cleaner (4910 500 3902). Cannot be used with any other offer. This offer may only be used once per customer and only one free product will be provided per purchase.

    FREE 3in1 Nozzle with RB 200, RB 400, RB 600, RB 800
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. Selected products may vary by dealer. Purchase any of these models RB 200, RB 400, RB 600, RB 800 to receive a free 3in1 Nozzle (4900 502 1022). Cannot be used with any other offer. This offer may only be used once per customer and only one free product will be provided per purchase.

    $50 off RMA 510 V
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    $50 off RMA 460 V
    Promotion valid from 15.11.23 to 29.2.24. At participating STIHL dealers, in-store only. While stocks last. If multiple promotions or discounts apply to a product supplied by participating STIHL dealers, customers may only choose one promotion or discount to apply to their purchase of that product and cannot choose more than one such promotion or discount.

    2023 STIHL Christmas Smackdown Competition 

    Prize: Major equipment model that is voted ‘STIHL’s #1 Gift This Christmas’ on the STIHL Instagram and Facebook pages. 

    Eligible models: 
    •    SHA 56 Battery Blower Vacuum 
    •    SEA 20 Handheld Vacuum Cleaner 
    •    GTA 26 Battery Garden Pruner 
    •    RMA 460 Battery Lawn Mower 
    •    HSA 60 Battery Hedge Trimmer
    •    HSA 26 Battery Shrub Shears 
    •    Ms 170 Battery Chainsaw
    •    MSA 220 C-B Battery Chainsaw 

    *The recommended battery and charger will be supplied with all battery models. 

    Terms and Conditions
    1. Information on how to enter and prize details form part of these terms and conditions. By entering this promotion you are deemed to have accepted these terms and conditions.
    2. This promotion is being run by 
    STIHL PTY. LTD.
    5 Kingston Park Court 
    Knoxfield Victoria 3180
    Australia

    STIHL PTY. Ltd. (ABN 76004881145) of 5 Kingston Park Court, Knoxfield, Victoria 3180 (“Promoter”)
    3. The promotion starts at 8:00am AEDT on 6th December 2023. Entries close and must be received by 5.00 pm AEDT on 8th December 2022. ("Promotional Period").
    4. The time of entry will, in each case, be the time the online entry is received by the Promoter. The Promoter accepts no responsibility for any late, lost or misdirected entries due to technical disruptions, network congestion or for any other reason.

    Who can enter?
    5. Entry is open to all residents of Australia. However, employees and their immediate families of STIHL are not eligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
    6. If you are under the age of 18 years you must have parental/guardian consent to enter. The parent/guardian agrees to these terms and conditions of the promotion.

    How do you enter?
    7. To enter, you must, during the promotion period:
    a.    Comment on designated Instagram or Facebook post shared on 6th December 2023 and explain in 25 words why you need the #1 gift as rated by STIHL Instagram & Facebook followers this Christmas. 

    ("Eligible Entry")
    8. Any entry that is made on behalf of an Entrant by a third party will be invalid.
    9. All entries must be made under the entrant's own Instagram, Facebook or supplied email account address. 
    10. Entries that are incomplete, incorrect or illegible will be deemed invalid.
    11. All entries and the intellectual property in them become the property of the Promoter. The Promoter may use any content (in whole or in part) from the entries including reproducing (in any media and with or without accreditation as to the author) the response to the questions in promotion, marketing or other materials. The Promoter may authorise others to use any of the rights which it maintains as owner of the intellectual property in the entries.
    12. Each entrant warrants to the Promoter that its entries are the original work of the entrant and that the exercise by the Promoter of its rights will not breach the rights of any other person.
    13. Only one entry per person will be valid. 

    Prizes and Judging
    14. There is one (1) grand prize to be won over the promotional period. 
    15. The prize will be awarded to one eligible entry, selected by the judges.
    16. The decision of the Promoter is final and no correspondence will be entered into.
    17. Winners will be notified in writing via direct message on Instagram or Facebook, within ten business days of the competition’s completion (8th December, 2023), and asked to direct message @stihl_au with their contact information to receive their prize.
    18. If a prize remains unclaimed after five days, or a winner is disqualified in accordance with these terms and conditions, the prize will be forfeited and distributed at our discretion.
    19. The winners may be announced in a social media post on the STIHL Australia Instagram page.

    Prize Conditions
    20. The major prize will be available from the winner’s local STIHL dealer.
    21. You are only eligible to win one prize. The Promoter reserves the right to withdraw a prize if there are no eligible entrants to receive that prize.
    22. By accepting a prize, you agree to participate in and co-operate as required with all reasonable marketing activities relating to the prize including but not limited to being interviewed and photographed. We reserve the right to use your comments, image and name for advertising and publicity purposes in any media in perpetuity without compensation.
    23. The prize cannot be transferred, exchanged or redeemed for cash.
    24. Unless expressly stated in these terms and conditions, the winner and their companion are responsible for all other expenses (if applicable) including flights, spending money, meals (unless specified), drinks, transfers (unless specified), laundry charges, activities (unless specified), incidentals, taxes, energy surcharges, gratuities, services charges, and all other ancillary costs.
    25. The prize is only available to residents of Australia. The prize may not be combined with any other voucher or offer.

    General
    26. We reserve the right, at any time, and in our sole discretion to;
    a. request entrants to provide proof of identity and/or proof of valid entry
    b. disqualify any entrant who we have reason to believe has breached any of these conditions or engaged in any unlawful or other improper conduct or any conduct calculated to jeopardise the fair and proper conduct of the promotion.
    27. The Promoter will not be liable for any prize that may be lost, stolen, forged, damaged or tampered with in any way after it leaves our possession.
    28. Prize value is based upon the recommended retail prices at the time of printing (inclusive of GST). The promoter accepts no responsibility for change in prize value between now and the ultimate prize redemption date.
    29. If the prize (or part of a prize) is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize (or that part of the prize) for a prize greater or equal monetary value and/or specification.
    30. If for any reason, we are not able to conduct the promotion as planned, including due to tampering, unauthorised intervention, fraud, any technical difficulties or any other causes beyond our control, which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, we reserve the right in our sole discretion to take any action that may be available.
    31. We exclude all warranties in relation to the quality, suitability or merchantability of a prize, except those that cannot be excluded by law. To the fullest extent permitted by law, any liability of the promoter or its employees or agents for breach of any rights a consumer may have which are unable to be excluded under Australian Law, is limited to the payment of the costs of having the prize supplied again.
    32. To the extent permitted by law, we are not liable for any loss (including indirect and consequential loss) or damage or personal injury suffered or sustained in connection with the promotion including the supply of goods or services by any person to the prize winners, and where applicable to any persons accompanying the prize winners. We accept no responsibility for any tax liabilities that may arise from winning the prize.
    33. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook Inc. You are providing your information to the promoter and not to Facebook Inc. The information provided will only be used for this promotion. Any questions, comments or complaints regarding this promotion should be directed to us and not to Facebook Inc. The Promoter releases Facebook Inc. from each entrant into the promotion.

    Privacy
    34. By entering this promotion, you agree that we may use the personal information we collect from you:
    a. to conduct this promotion, including determining and notifying the winners and disclosing that information to prize suppliers; and
    b. for future marketing purposes in any media, including contacting you after this promotion ends,
    c. on the terms set out in STIHL Australia’s Pty Ltd’s Privacy Policy available at https://www.stihl.com.au/privacy-policy.aspx. If you would like to access or correct the personal information that we hold about you, you can contact the promoter by phoning (03) 9215 6666.
     

  • Terms of Use
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    STIHL Pty Ltd Terms of Use

    1 General

    1.1 This website www.stihl.com.au (‘Site’) is operated by ANDREAS STIHL AG & Co. KG ('STIHL'). STIHL's contact details are provided below.

    1.2 This document sets out the terms and conditions that govern the use of the Site (‘Terms’). Please review these Terms carefully. By accessing the Site (other than to read these Terms for the first time), you accept and agree to these Terms. You must not use the Site if you do not agree with these Terms.

    1.3 To the extent permitted by law, we may revise these Terms at any time. Please check the Terms in force upon each visit to the Site.

    1.4 This Site is intended for use by residents of Australia only. If you are looking at this Site from outside of these named territories Australia, you are advised to visit www.stihl.com from where you will be able to find the STIHL company website most appropriate to you.

    1.5 If any provision of these Terms is found to be void, unlawful or unenforceable for any reason, then that portion of the provision which creates the invalidity, unlawfulness or unenforceability will be severable from these Terms and will not otherwise affect the validity and enforceability of any remaining provisions.

    1.6 These Terms are governed by the laws of the State of Victoria, Australia.

    2 Privacy Policy

    2.1 These Terms incorporate our privacy policy, which sets out how we collect, use and manage your personal information. This can be found at Privacy Policy . By using this Site, you consent to us collecting, using, disclosing and processing your information described therein, and you warrant that all data provided by you in the use of the Site is accurate.

    3 Use of Site

    3.1 You must only use the Site for its intended purpose and in accordance with applicable laws.

    3.2 You must not bypass any security mechanisms imposed by the Site or interfere with the normal operations of the Site.

    4 Prohibitions

    4.1 Material incorporated in this Site, including all names, trademarks and logos, belongs to us or our licensors. All text, pictures, graphics, audio files and other information published here and their design (content) are protected by copyright. Unless otherwise expressly stated, you are not authorised to use, copy, reproduce or otherwise exploit any of this protected content. In particular, it is not permissible to reproduce, reuse, retransmit, adapt, publish, broadcast or distribute pictures or designs from the Site and use them for your own purposes without prior written permission.

    4.2 You may download a single copy of material incorporated in the Site for your own use to decide whether or not to purchase a STIHL product or to further your use of a previously purchased product. Use of such material other than as provided is prohibited.

    4.3 You must not misuse this Site. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Site; corrupt data; cause annoyance to other users on the Site; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material using the Site or information obtained from the Site, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Site. To the maximum extent permitted by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any website linked to it.

    5 Disclaimer of Liability

    5.1 To the extent permitted by law, the materials provided on this Site are provided on an “as is” and “as available” basis, and we do not warrant that access to the Site will be uninterrupted or that the services and features offered on the Site will be error-free or available when required. We may block access to the Site for security reasons. We reserve the right to change or discontinue any feature on the Site, availability of the Site and/or the software required to access it.

    5.2 Nothing shall limit STIHL's liability for death or personal injury caused by its negligence, or that of its employees. Subject to the above the maximum extent permitted by law, we shall not be liable for any damages, including direct, indirect or consequential losses, loss of profits or data, or business interruption, arising from your use or inability to use this Site, or your use of or reliance on the information on this Site, whether arising in contract, tort (including negligence) or otherwise, whether or not it is caused by our negligence and whether or not the possibility of loss was known to us. We recommend reading relevant owner manuals prior to using any of our equipment. Our Site content is subject to constant change. While we take the greatest possible care in compiling our Web pages, to the maximum extent permitted by law, we make no warranty or representation as to the accuracy, currency or completeness of any information on the Site.

    5.3 Without limiting clauses 5.1 and 5.2, STIHL we may provide general and product guidance and the 'How To' section on this Site. This is provided for information purposes, general interest and enquiry only and is not professional opinion or advice. This is preliminary guidance only and professional advice should be sought from your local STIHL Dealer in respect of the matters dealt with in that section.

    5.4 In relation to any condition, warranty, representation or guarantee implied or imposed by law that cannot be lawfully excluded, where permitted by law, our liability is limited, at our sole discretion, to the minimum obligations or liabilities permitted by law, including, in the case of services, resupply of the services or payment of the cost of supplying the services again.

    5.5 Any link that may be provided to any third party website is provided for your convenience. We do not endorse or have control over the content of any third party website to which a link is provided unless expressly stated otherwise. We make no representations as to the accuracy of any third party websites and are not responsible for such websites that we may link to. We will not be held liable for and do not warrant the content of Websites to which our Site provides a direct or indirect link. Visitors follow links to other websites and home pages at their own risk and use them in accordance with the conditions of use applicable to the websites concerned.

    6 Security

    6.1 We take reasonable steps to protect the security of the Site. However, we cannot guarantee its security. When using the Site, you must take precautions to ensure that you are not exposed to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your systems which arises in connection with your use of the Site.

    7 Linking to this Site

    7.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    7.2 You must not establish a link from any website that is not owned by you.

    7.3 This Site must not be framed on any other site, inclusive of the stihl-dealer.com.au domain and any respective sub-domains, nor may you create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.

    8 Contacting Us

    Site operator is: ANDREAS STIHL AG & Co. KG ('STIHL')

    STIHL Pty Ltd

    5 Kingston Park Court, Knoxfield VIC 3180 Australia

    Email: privacy@stihl.com.au

    Telephone: (03) 9215 6666

    Website: www.stihl.com.au

    These Terms were last updated on 22 February 2019.

    © 2019 STIHL Pty Ltd. All rights reserved.

  • Privacy Policy
    ↓

    STIHL Pty Ltd Privacy Policy

    ANDREAS STIHL AG & Co. KG (‘STIHL’) and its related bodies corporate, including STIHL Pty Ltd (we, our, us) are committed to protecting your privacy and personal information. 
    We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect personal information about you. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth) (Privacy Act). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.  This statement explains how we protect your privacy.

    What is your personal information?

    When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act.
    In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation.  If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

    What information do we collect?

    We may collect the following information from you:

    • your name and contact details, such as your physical address, email address, phone number;
    • your gender, age, date of birth;
    • your company name (if applicable) and associated contact details including physical address and phone number; 
    • your equipment service history;
    • information about your shopping preferences/selections and product reservations;
    • information about your subscription to our newsletters, and your interaction with our newsletters, such as when you read our newsletter, which links you clicked on and our assessment of your personal interests from such information;
    • details of the products and services you have purchased from a STIHL Dealership or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
    • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
    • information you provide to us through our service centre, customer surveys or visits to our STIHL Dealers from time to time.

    We may also collect some information that is not personal information because it does not identify you or anyone else.  For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

    The main ways we collect personal information?
    When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.  We may collect personal information from you in the following circumstances:

    • if you purchase any products from a STIHL Dealer
    • if you visit our website(s) we may collect the name of the operating system, the name of the domain from which you access the internet; the internet browser used to access our website, the internet address of your device, the name of your access provider, the date and time you access our site; the pages accessed and the documents downloaded; and the internet address of the website from which you linked directly to our site.
    • If you receive our online newsletter and you open the newsletter or click on any of its links.
    • if you complete any questionnaires and surveys
    • if you sign up to any of our mailing lists
    • if you create an online account 
    • if you reserve a product online
    • if you participate in a competition or promotion
    • if you submit a contact us form
    • if you interact with STIHL Australia or STIHL TIMBERSPORTS® via social networks
    • if you contact our customer service team
    • during conversations between you and our representatives, including our dealers; or customer service team
    • when you register your purchase with our STIHL Dealers

    Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. For example, we may collect personal information about you from our STIHL Dealers.

    We will not actively identify users or their browsing activities, except where we are required to do so by law, a warrant or a court order.

    Cookies

    In some cases we may also collect various information on our website, including your personal information, through the use of cookies. 

    A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (also called session cookies). Other cookies remain on your terminal device and enable us or our partner companies to recognise your browser the next time you visit us (also called long-term cookies).  Cookies may not necessarily include your personal information.

    Our website uses cookies to enable the use of certain functions (eg newsletter subscription), to protect the website (eg to protect against “bots” or automated entries from posting on our web forms), to gain statistics and information about use of our website, and to support certain marketing and online advertisement purposes. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, certain functions of our website are provided by third parties who use cookies.  Note that not all cookies are or contain personal information.
    You can find out about the cookies used on our website at the cookie information link.

    Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
    Our website may include a feature to allow you to opt out of receiving certain cookies. You can also manually delete any stored cookies using the settings of your internet browser.  Please note that some of the functions and online services on our website may not function if your browser does not accept cookies. 

    Specific information relating to "Oracle Maxymiser" cookies

    Purposes of processing and associated legal basis(s)
    The Site uses "Oracle Maxymiser" cookies, a site usage analysis service provided by the German company Oracle Deutschland B.V., located at Riesstr. 25, 80992 Munich, Germany (hereinafter "Oracle").

    This tool allows us to:

    • To analyse your use of our Site;
    • To optimise the functionality and general usability of our site based on the statistics obtained.

    This tool uses cookies to collect this information. When you log on and browse the Site, the information generated by the cookies is transmitted to an Oracle server. For this purpose, Oracle obtains your browsing data on the Site, which is then pseudonymised or anonymised.

    The legal basis for the processing of personal data is Article 6, paragraph 1 a) of the GDPR, namely your consent. Although not enforced under Australian privacy laws, STIHL as an international business observes GDPR and Cookie regulations as applicable in this case.

    Retention period(s)
    Subject to the extent of your consent, your personal data processed through the Oracle tool cookies is retained for the duration of your connection to the Site up to 3 years from the date of collection. At the end of this period, it will either be deleted or rendered irretrievably anonymous.

    Additional information
    You can find more information about the protection of your personal data in relation to the use of the Oracle tool by consulting the Oracle privacy policy. In addition, you will find further information on the use of cookies in the article “cookies”.
     

    Web analytics and tracking

    Our website utilises a number of web analytic and tracking services provided by third parties.  These services employ various technologies, including cookies, to enable analysis of the use of our website.  As part of the services, the third parties may collect various anonymous information about the use of our website, and provide analytics and reports to us or our overseas related bodies corporate. Some of the information is transmitted directly to the third party computer server rather than through our servers. We use the web analytic and tracking services to better understand how our website is used, to improve and optimise the design, performance and layout of our website and to consider what functionalities and features to include in our website.

    Our online newsletter system implements web beacon technologies which will allow us to know when and how you open and interact with our newsletters.  We analyse this information so that we can better tailor our newsletters to your individual interests.  The collected information and the analysis are associated with the email address that you use to subscribe to our newsletter.  

    We use Google Analytics Advertising Features to promote our products and services. Google and other third parties collect data about traffic to our website via advertising cookies and identifiers. This enables Google to display ads on other sites that are relevant to you, based on your previous visits to our website.  We do not control the use of data collected by Google and other third parties.  If you would like to prevent your data from being used by Google Analytics, please click here: https://tools.google.com/dlpage/gaoptout

    What happens if we can’t collect your personal information?

    If you do not provide us with the personal information described above, some or all of the following may happen:

    • we or our STIHL Dealers may not be able to provide the requested products or services to you, either to the same standard or at all;
    • we may not be able to register your warranty with us;
    • we or our STIHL Dealers may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; 
    • certain features of our website may not function properly; or
    • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

    Why do we collect personal information?

    We collect, use and disclose your personal information to assist us in performing our business activities and functions as set out below.

    • to promote our products and services that may be of interest to you (including direct marketing);
    • to determine your product, service preferences and preferred STIHL Dealership; 
    • to manage your requests for products or services, including online reservations, entry in to competitions and discount coupons;
    • to communicate with you about equipment servicing reminders, your warranty registration or equipment recalls;
    • monitor sales activity;
    • to assess the performance of the website and to improve the operation of the website;
    • to assess the performance of our newsletters and to improve the content of our newsletters and tailor the content to your interests;
    • for the administrative, marketing, planning, product or service development, quality control and research purposes of us, our related bodies corporate, contractors or service providers;
    • to provide marketing and remarketing through our websites, social media channels and other marketing mediums;
    • to update our records and keep your contact details up to date; and
    • to process and respond to any complaint made by you.

    We will carry out direct marketing in accordance with all applicable laws.  You may opt-out of receiving direct marketing from us through the unsubscribe link function that will be made available to you with each direct marketing communication from us.

    Please note that STIHL Dealers are separate legal entities and businesses and they may utilise their individual customer database and direct marketing systems. We are not responsible or liable for any direct marketing communications that may be sent directly by a STIHL Dealer to you. If you receive direct marketing communications from a STIHL Dealer and no longer wish to receive these communications from that STIHL Dealer, you must opt-out of the STIHL Dealer communication by using the unsubscribe facility of that STIHL Dealer.

    Contacting Customer Support

    For inquiries via contact forms, we offer you the opportunity to register for participation in our satisfaction surveys. Your registration refers exclusively to your specific inquiry and involves us sending out a single request for feedback.

    At this point, the use of your contact information for sending the invitation is based solely on your consent. You can revoke your consent at any time by emailing us on csc@stihl.com.au.

    If you participate in the satisfaction survey after receiving the invitation, technical information will be processed and stored in order to conduct the survey.

    The legal basis for the processing is our legitimate interest in the technical feasibility of the survey. We process data that you provide in the survey on the basis of our legitimate interest in improving and further developing our support services.

    To evaluate the survey, we also consult the content of your inquiry as well as all data arising in connection with the inquiry. This processing is also based on our legitimate interest to improve the service provided.

    Security
    We understand the importance of your personal information and have taken reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification, interference or disclosure. We may hold your information in either electronic or hard copy form.  Personal information is destroyed or de-identified when no longer needed.

    As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online.  We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

    Accessing links

    Our website may contain links to other websites. If you access any third party website from our website, personal information about you may be collected by that third party’s website.  We are not responsible for ensuring the protection of any of your information collected from any such third party website.  We encourage you to be aware of when you leave our website and to read the privacy policies for every third party website that you access.

    Disclosure of Personal Information

    We may store and disclose your personal information to our associated entities located overseas, including the parent company of STIHL in Germany.  Some of the information collected from our website may be collected directly by these overseas entities.

    Sometimes we use third party platforms and services to store and analyse data and information, send marketing messages, or to otherwise provide services to us in relation to the purpose for which the information was collected. Some of these services are hosted and managed by organisations other than ourselves. We use products and services maintained in Australia, United States, Germany and Poland.

    We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

    We may disclose your personal information to:

    • our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, customer research agencies, database management providers, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; and
    • suppliers, STIHL Dealers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

    We will not sell or trade your personal information to third parties for their marketing purposes, but we may share personal information with our STIHL Dealers for the purpose of facilitating an in-store product collection for customer on behalf of STIHL Pty Ltd.

    We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.

    Access to your Personal Information

    You may access your information at any time by contacting us. If you would like to know what information we hold about you please contact our Privacy Officer. There may be instances where we cannot grant you access to the personal information we hold.  For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.  If that happens, we will give you written reasons for any refusal.

    If you discover that there is an error or information is missing, you may send an amendment request to our Privacy Officer and we will review your request for amendment.  Where we decide not to make a requested amendment and you disagree, you may request a note of your requested correction to be added to your personal information that explains your correction request.

    Privacy Complaints Process and Enquiries

    If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below.
    We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you, your understanding of the conduct relevant to the complaint and what you expect as an outcome.  We will inform you whether we will conduct an investigation. If we determine an investigation is required, we will provide the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

    After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

    If you are not satisfied with the way your privacy-related complaint is handled by us, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).  Details of how to lodge a complaint with the OAIC may be found at www.oaic.gov.au or by calling 1300 363 992.

    Contacting us: 
    Please contact our Privacy Officer at: 

    Privacy Officer
    STIHL Pty Ltd 
    Post: 5 Kingston Park Court, Knoxfield VIC 3185 
    Email: privacy@stihl.com.au 
    Telephone: (03) 9215 6666 

    We will try to satisfy any questions that you have and correct any errors on our part.

    Policy Updates

    This Policy may change from time to time and is available on our website.

    This privacy policy was last updated on June 27, 2022.
    © 2021 STIHL Pty Ltd. All rights reserved.